getMacAddress() failed in UME config Phase - Solman 7.1

Hi,

We are stuck with an error during installation of Solution Manager 7.1 on a linux server and DB2 database. The error is in "Configure UME" Phase.

It fails with "failed to get mac address with Runtime.getRuntime(ifconfig)". Attached is the excerpt of the error.

SAPINST suggests a work around which we have applied but has not helped.

Solution Manager 7.1

Operating System: Linux(RedHat 6.3)

Data Base: DB2 10.1

Has anyone faced similar issue? Please suggest if you have found the solution.

Thanks,

Nagarjun